Vehicle Operator & Services agency (VOSA) information

A guide to the government agency which supervises the MOT scheme 

 VOSA supervises the MOT scheme by:

• Authorising MOT Testing Stations and approving MOT Testers

• Setting standards for MOT Testing and for authorising of the MOT Testing Station and MOT Testers 

• Training Authorised Examiners and MOT Testers

• Ensuring that MOT Testing Stations maintain the required standards by visiting premises and carrying out checks

• Taking disciplinary action or giving guidance and advice where standards are not being maintained

• Dealing with appeals and complaints from the public about MOT Test quality

If you are unhappy with the service you have received

Let VOSA know as it helps them make sure that MOT Testing Stations are providing a good service.

Ini the first instance contact the Area Manager at your local VOSA office, the address for which is shown on the Fees and Appeals poster at your MOT testing Station. Or ring the MOT enquiry line on *0300 123 9000.

The Vehicle Operator Services Agency (VOSA) runs the MOT for the government.

Contacting VOSA

The address of your LOCAL VOSA office is displayed in the MOT Test Station, or can be obtained from their general enquiries unit on *0300123 9000 (Mon-Fri 7.30am - 6.00pm)

Postal address

VOSA, Berkeley House, Croydon Street, Bristol BS5 0DA

VOSA website

www.vosa.gov.uk

VOSA Email address

enquiries@vosa.gov.uk

*Calls provided by BT are charged at a low rate. Charges from other providers may vary.