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Wesley
Trade Member
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Posted: Thu Apr 3rd, 2008 10:19 pm |
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well I have sent quite afew,
and normally The Boss comes over and says, service desk or vosa on the phone responding to message, do you know about this?
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nicknak
Trade Member
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Posted: Thu Apr 3rd, 2008 08:43 am |
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Does anyone have the job of reading them, cos if they dont nobody is ever going to reply. our area office used to have 5 full time staff it now has only one.
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Wesley
Trade Member
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Posted: Wed Apr 2nd, 2008 10:09 pm |
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| the questions go to various locations eg service desk, area office. You choose from the menu, have a browse you dont have to send you can cancel. Wes.
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nicknak
Trade Member
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Posted: Wed Apr 2nd, 2008 08:58 pm |
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Who do the questions go to??
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Spongebob
Member
| Joined: | Thu Mar 27th, 2008 |
| Location: | Leeds |
| Posts: | 33 |
| Mana: |    |
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Posted: Wed Apr 2nd, 2008 08:41 pm |
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kev1975 wrote:
could be , why do we have vehicle recall information on there & yet there is never any on it ?
Ooh not had any of those then? We trialled the system (well for about 3-4 weeks after they finally got round to installing it!!!!) and it was binned after that and prior to the big rollout. Only had one recall item crop up.
Peugeot 406 there is a problem with the fan motor which may cause the unit to overheat and the car to catch fire. Not really part of the test unless it happens to go up in smoke whilst you're testing it (at which point you show them the advisory on the VT40 (also got printed on a VT32 after the test!!!!) and say didn't you take it in for the recall then, at which point they look at you blankly and say they never got a letter.
More of that pointless irrelevant garnish I suspect. They probably looked through and found that 95% is in no way related to the test and couldn't tie in enough recalls to specific batches of vehicles anyhow.
I dare say the main agents involved would soon get fed up of the phone calls along the lines of "has my car got a recall for such and such?" and having to reply either it got fixed 10 years ago or more likely that recall doesn't relate to your car anyway.
Let's face it they can't get the VSI right for a good number of cars so why would this be any different?
If you feel you're missing out though they're all listed on VOSA's website and there's some belters.
My question would be. Why do you list the same suspension VSI for the latest fiesta as the older model despite them both being totally different setups(movement allowed in suspension top assemblies front and rear)?
That or how long does it take you to add a brake testing weight bearing in mind you've got 3 years from the car leaving the factory to us first testing it? Mercedes C class coupe and newer Vauxhall corsa anyone?)
Or did Volkswagen stop making certain models between certain years or do I seem to get a lot of hallucinations in to test? Please help 'cos I'm deeply confused.
Last edited on Wed Apr 2nd, 2008 08:54 pm by Spongebob
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big..E.
Trade Member
| Joined: | Wed Jan 30th, 2008 |
| Location: | |
| Posts: | 328 |
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Posted: Wed Apr 2nd, 2008 12:26 am |
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So why can't "WE" access the VOSA WEBSITE from our VTS DEVICE to "view vehicle recalls".....?....I don't have internet access at work,so do VOSA expect me to yoyo 8 mile each way to do my job properly (at my expence)? to use a computer system which my other halves "employer" gave to her..?????????.. If we can access i apologise,but no one from VOSA has said and I don,t remember a SN....
Last edited on Wed Apr 2nd, 2008 12:30 am by big..E.
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Wesley
Trade Member
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Posted: Tue Apr 1st, 2008 11:36 pm |
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| Vehicle Recall info is available on VOSA website. Wes.
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Wesley
Trade Member
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Posted: Mon Mar 31st, 2008 10:48 pm |
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Yeah,
How about,
We can access the VSI info but are unable to print it? This would be extremely useful.
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kev1975
Trade Member
| Joined: | Wed Sep 5th, 2007 |
| Location: | |
| Posts: | 322 |
| Mana: | |
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Posted: Mon Mar 31st, 2008 10:42 pm |
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Wesley wrote: KevG wrote:
why dont we all get together and "Swamp" them with legit questions and see how long it takes to get a reply?
Kev.
Yeah good Idea, so whats our first Question then?
Wes.
could be , why do we have vehicle recall information on there & yet there is never any on it ?
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Wesley
Trade Member
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Posted: Mon Mar 31st, 2008 10:29 pm |
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KevG wrote:
why dont we all get together and "Swamp" them with legit questions and see how long it takes to get a reply?
Kev.
Yeah good Idea, so whats our first Question then?
Wes.
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castrolrob
Trade Member
| Joined: | Sun Sep 10th, 2006 |
| Location: | |
| Posts: | 313 |
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Posted: Mon Mar 31st, 2008 09:35 pm |
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vosa tell us that mot packs arrive within a couple of days so theres no need to bulk order.i dont know about you guys but when we order advisories a couple of weeks is closer.can only order 100 at a time,dont even last a week.had a mot pack arrive last tuesday morning,the advisories had been used up by close of business that day!
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KevG
Super Moderator
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Posted: Mon Mar 31st, 2008 06:46 pm |
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I sent a message 4 months ago and still no reply>
why dont we all get together and "Swamp" them with legit questions and see how long it takes to get a reply?
Kev
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big..E.
Trade Member
| Joined: | Wed Jan 30th, 2008 |
| Location: | |
| Posts: | 328 |
| Mana: | |
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Posted: Mon Mar 31st, 2008 12:11 am |
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| We don't get enough vt32's because "fag packets"..lol..are still available without requesting any more on line..............."Advise Advise pass and advise"order vt32's by the hundreds maybe one day VOSA will listen to our "ADVISE"....but remember we need to put advisory items on the system....or risk the dreaded 4:2:2.....?
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Wesley
Trade Member
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Posted: Sun Mar 30th, 2008 11:53 pm |
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Yeah I agree,
We seem to have an Abundance Of VT40 checklists, Enough to save a Rainforest,150 per delivery? 100 VT20`s, 50 VT30`s and 30 VT32`s? What About CYA? Advise,Advise, Advise! Guess No One puts in an Extra`s Order for them, lol.
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castrolrob
Trade Member
| Joined: | Sun Sep 10th, 2006 |
| Location: | |
| Posts: | 313 |
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Posted: Sun Mar 30th, 2008 11:36 pm |
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sent a message on the system asking them to send less checklists and more advisories pointing out that a rainforest died for the amount we already got.no reply yet but it was only a year ago...
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volksjim
Member
| Joined: | Sun Nov 18th, 2007 |
| Location: | |
| Posts: | 104 |
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Posted: Sat Mar 29th, 2008 10:45 pm |
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| same here!! our printer also takes a eon to print out..off subject here but has anyone else noticed that we seem to produce even more paperwork than the old system!!!wonder what the ecologists will make of that...and the govt. has the cheek to run ads on how to reduce your "carbon footprint"
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Spongebob
Member
| Joined: | Thu Mar 27th, 2008 |
| Location: | Leeds |
| Posts: | 33 |
| Mana: | |
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Posted: Sat Mar 29th, 2008 10:20 pm |
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Oh good it's not just our machine that's falling down then
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kev1975
Trade Member
| Joined: | Wed Sep 5th, 2007 |
| Location: | |
| Posts: | 322 |
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Posted: Sat Mar 29th, 2008 10:18 pm |
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| if you mean having to click register vehicle for test & having time to make a nice cup of coffee before anything else happens then yes i know exactly what you mean.
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Spongebob
Member
| Joined: | Thu Mar 27th, 2008 |
| Location: | Leeds |
| Posts: | 33 |
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Posted: Sat Mar 29th, 2008 09:50 pm |
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Rather pointless removing fuel type and year of registration and I keep getting asked for either or both by whoever's booking the test out at work especially on private plated cars. Would've been far more productive of them to redesign the VT30 and VT40 and get rid of the bull that both seem to carry.
Whilst they're at it they might as well tidy up the RFR's on the computer especially the ones that look like somebody got bored halfway through the job and cut and pasted in from the test manual.
On the subject of updates is it just me or has anyone else seemed to notice the machine is getting slower and slower with every one they do?
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castrolrob
Trade Member
| Joined: | Sun Sep 10th, 2006 |
| Location: | |
| Posts: | 313 |
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Posted: Thu Feb 28th, 2008 11:15 pm |
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the letter today asking us to use blank paper instead of vt32 was also of interest,what do they think we use when they dont come thru....
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