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Wesley
Trade Member
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Posted: Mon Aug 18th, 2008 11:43 pm |
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David wrote: My normal plan of action is in that if the vehicle only fails on lighting, then I normally fix it after completing the test, if the lighting defects are repaired but other items prevent the test passing, so headlamp aim I would adjust it then PRS it, when the vehicle returns for retest, the VT30 shows I have PRS it because I type it in, but I still check it again, when I fast pass it, I have never tried putting it through as a PRS on fast pass, dont think computerisation would permit it, I think one would have to register it for a retest, either left VTS or repaired at VTS, carry out adjustments and PRS it.
David
Thank God for that!
Laters,
Wes
Last edited on Mon Aug 18th, 2008 11:44 pm by Wesley
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David
Banned
| Joined: | Mon May 26th, 2008 |
| Location: | |
| Posts: | 376 |
| Mana: |   |
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Posted: Mon Aug 18th, 2008 11:37 pm |
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My normal plan of action is in that if the vehicle only fails on lighting, then I normally fix it after completing the test, if the lighting defects are repaired but other items prevent the test passing, so headlamp aim I would adjust it then PRS it, when the vehicle returns for retest, the VT30 shows I have PRS it because I type it in, but I still check it again, when I fast pass it, I have never tried putting it through as a PRS on fast pass, dont think computerisation would permit it, I think one would have to register it for a retest, either left VTS or repaired at VTS, carry out adjustments and PRS it.
David
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Wesley
Trade Member
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Posted: Mon Aug 18th, 2008 11:37 pm |
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David wrote: KevG wrote: David wrote: Wesley wrote: KevG wrote: David wrote: Wesley
Sorry I am not sure were you are coming from with your line of reasoning, if I am right I think you are concerned that the customers may go elsewere for their mot test if you don't bend the rules, is this what you are saying?
David
David
No.............. I think he was saying this;
He would carrry out a "pre-test" ie. go and have a look at the lights, repair the fault if there is one, and then log on for the re-test, Which is what we do, that way you get them and there friends back again, and possibly some other work.
No rule bending is involved.
Kev
David, No
Yes I am shocked that You would think such a thing. We always carry out "pre-test" wether a full test or retest!
As Always from You, an answer to a "Scenario", "NOT" a "Reality" situation, Is The Questioning and Not "Your" Opinion.
Totally Disgusted! without loss of temper.
Wes.
Ok I see now what you are doing and what you mean, however I appreciate customers do require help to get their cars through the mot test, however, what we do if they fail, we ask the customer if they would like us to quote for the work, if they say no and take it elsewere, then when presented for retest, depending upon the type of retest, we either register it, or fast pass it, so if its a fast pass, we check all items and advisories, then if a problem exists that can be quickly fixed, we fix it, if we register it, and it fails on minor items, we put it through as PRS, on both menues, fast pass and register tests.
You fellows sound from what you are saying, I may be wrong here, but I think you are misunderstanding the testing regulations, a VTS is not permitted to carry out mot prechecks and then pass the vehicle as if no faults were present, if a vehicle is presented for a retest, any type, if a fail item is noticed, the regulations say it must fail again, so although this does not seem to help the customer, it does because it help people to appreciate that the mot test is there for a reason, that reason is to uphold standards.
David
David,
The car is repaired BEFORE THE MOT RETEST
ie. Repaired at VTS
The car is brought to you.
you repair it.
It passes,
Job done.
Thanks fair enough if you fix the car, but if the customer presents it for a retest and you have not carried out any repairs, then if it has not been repaired, or not repaired correctly, then it may fail again, once you are into a retest, then during that retest a tester is not suppose to fix anything, just test it, if it passes ok, but if it fails, it fails.
David
What about A Bulb?
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Wesley
Trade Member
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Posted: Mon Aug 18th, 2008 11:32 pm |
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big..E. wrote: big..E. wrote: Should have retested it And Failed it...Charge him again for the next test,if he comes back..Thats why you only get "one free retest" per Test,stops the "messers"..Give in this time and he will be back time & again..."MESSERS" don't pay the wages..
...........
You`m getting the messers mixed up with the people who can`t read properly.
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KevG
Super Moderator
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Posted: Mon Aug 18th, 2008 11:31 pm |
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big..E. wrote: big..E. wrote: Should have retested it And Failed it...Charge him again for the next test,if he comes back..Thats why you only get "one free retest" per Test,stops the "messers"..Give in this time and he will be back time & again..."MESSERS" don't pay the wages..
...........
IF he comes back.... I still charge them for the repair, And they come back.
Kev
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big..E.
Trade Member
| Joined: | Wed Jan 30th, 2008 |
| Location: | |
| Posts: | 330 |
| Mana: |  |
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Posted: Mon Aug 18th, 2008 11:27 pm |
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big..E. wrote: Should have retested it And Failed it...Charge him again for the next test,if he comes back..Thats why you only get "one free retest" per Test,stops the "messers"..Give in this time and he will be back time & again..."MESSERS" don't pay the wages..
...........This "customer" was originally trying it on(as I recall),but generally a quick look to see if easy repairs are done,then log on the test and "officially" inspect to the correct standards in the Approved Testing area...Last edited on Mon Aug 18th, 2008 11:32 pm by big..E.
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KevG
Super Moderator
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Posted: Mon Aug 18th, 2008 11:24 pm |
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David,
Thats why I check it before I log it on, and then retest it.
which is what we've been saying all night.
Kev
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David
Banned
| Joined: | Mon May 26th, 2008 |
| Location: | |
| Posts: | 376 |
| Mana: | |
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Posted: Mon Aug 18th, 2008 11:21 pm |
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KevG wrote: David wrote: Wesley wrote: KevG wrote: David wrote: Wesley
Sorry I am not sure were you are coming from with your line of reasoning, if I am right I think you are concerned that the customers may go elsewere for their mot test if you don't bend the rules, is this what you are saying?
David
David
No.............. I think he was saying this;
He would carrry out a "pre-test" ie. go and have a look at the lights, repair the fault if there is one, and then log on for the re-test, Which is what we do, that way you get them and there friends back again, and possibly some other work.
No rule bending is involved.
Kev
David, No
Yes I am shocked that You would think such a thing. We always carry out "pre-test" wether a full test or retest!
As Always from You, an answer to a "Scenario", "NOT" a "Reality" situation, Is The Questioning and Not "Your" Opinion.
Totally Disgusted! without loss of temper.
Wes.
Ok I see now what you are doing and what you mean, however I appreciate customers do require help to get their cars through the mot test, however, what we do if they fail, we ask the customer if they would like us to quote for the work, if they say no and take it elsewere, then when presented for retest, depending upon the type of retest, we either register it, or fast pass it, so if its a fast pass, we check all items and advisories, then if a problem exists that can be quickly fixed, we fix it, if we register it, and it fails on minor items, we put it through as PRS, on both menues, fast pass and register tests.
You fellows sound from what you are saying, I may be wrong here, but I think you are misunderstanding the testing regulations, a VTS is not permitted to carry out mot prechecks and then pass the vehicle as if no faults were present, if a vehicle is presented for a retest, any type, if a fail item is noticed, the regulations say it must fail again, so although this does not seem to help the customer, it does because it help people to appreciate that the mot test is there for a reason, that reason is to uphold standards.
David
David,
The car is repaired BEFORE THE MOT RETEST
ie. Repaired at VTS
The car is brought to you.
you repair it.
It passes,
Job done.
Thanks fair enough if you fix the car, but if the customer presents it for a retest and you have not carried out any repairs, then if it has not been repaired, or not repaired correctly, then it may fail again, once you are into a retest, then during that retest a tester is not suppose to fix anything, just test it, if it passes ok, but if it fails, it fails.
David
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Wesley
Trade Member
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Posted: Mon Aug 18th, 2008 11:20 pm |
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David wrote: Does computerisation allow you to enter new fail items on fast pass, then PRS them?
If you change a headlamp bulb I always recheck the headlamp aim.
David
Yes It Allows You to PRS new minor items, A Bulb can fail at any time Obviously Not on a fast pass.
Do You Log on a measured item for a dip beam failure?
Wes
Last edited on Mon Aug 18th, 2008 11:24 pm by Wesley
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KevG
Super Moderator
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Posted: Mon Aug 18th, 2008 11:20 pm |
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David wrote: Does computerisation allow you to enter new fail items on fast pass, then PRS them?
If you change a headlamp bulb I always recheck the headlamp aim.
David
I dont use fast pass?
Kev
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David
Banned
| Joined: | Mon May 26th, 2008 |
| Location: | |
| Posts: | 376 |
| Mana: | |
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Posted: Mon Aug 18th, 2008 11:18 pm |
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Does computerisation allow you to enter new fail items on fast pass, then PRS them?
If you change a headlamp bulb I always recheck the headlamp aim.
David
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Wesley
Trade Member
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Posted: Mon Aug 18th, 2008 11:09 pm |
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| How can You possibly fast track pass a dip beam bulb failure? When You haven`t checked the Headlamp Aim?
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KevG
Super Moderator
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Posted: Mon Aug 18th, 2008 11:08 pm |
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David wrote: Wesley wrote: KevG wrote: David wrote: Wesley
Sorry I am not sure were you are coming from with your line of reasoning, if I am right I think you are concerned that the customers may go elsewere for their mot test if you don't bend the rules, is this what you are saying?
David
David
No.............. I think he was saying this;
He would carrry out a "pre-test" ie. go and have a look at the lights, repair the fault if there is one, and then log on for the re-test, Which is what we do, that way you get them and there friends back again, and possibly some other work.
No rule bending is involved.
Kev
David, No
Yes I am shocked that You would think such a thing. We always carry out "pre-test" wether a full test or retest!
As Always from You, an answer to a "Scenario", "NOT" a "Reality" situation, Is The Questioning and Not "Your" Opinion.
Totally Disgusted! without loss of temper.
Wes.
Ok I see now what you are doing and what you mean, however I appreciate customers do require help to get their cars through the mot test, however, what we do if they fail, we ask the customer if they would like us to quote for the work, if they say no and take it elsewere, then when presented for retest, depending upon the type of retest, we either register it, or fast pass it, so if its a fast pass, we check all items and advisories, then if a problem exists that can be quickly fixed, we fix it, if we register it, and it fails on minor items, we put it through as PRS, on both menues, fast pass and register tests.
You fellows sound from what you are saying, I may be wrong here, but I think you are misunderstanding the testing regulations, a VTS is not permitted to carry out mot prechecks and then pass the vehicle as if no faults were present, if a vehicle is presented for a retest, any type, if a fail item is noticed, the regulations say it must fail again, so although this does not seem to help the customer, it does because it help people to appreciate that the mot test is there for a reason, that reason is to uphold standards.
David
David,
The car is repaired BEFORE THE MOT RETEST
ie. Repaired at VTS
The car is brought to you.
you repair it.
It passes,
Job done.
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David
Banned
| Joined: | Mon May 26th, 2008 |
| Location: | |
| Posts: | 376 |
| Mana: | |
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Posted: Mon Aug 18th, 2008 11:00 pm |
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Wesley wrote: KevG wrote: David wrote: Wesley
Sorry I am not sure were you are coming from with your line of reasoning, if I am right I think you are concerned that the customers may go elsewere for their mot test if you don't bend the rules, is this what you are saying?
David
David
No.............. I think he was saying this;
He would carrry out a "pre-test" ie. go and have a look at the lights, repair the fault if there is one, and then log on for the re-test, Which is what we do, that way you get them and there friends back again, and possibly some other work.
No rule bending is involved.
Kev
David, No
Yes I am shocked that You would think such a thing. We always carry out "pre-test" wether a full test or retest!
As Always from You, an answer to a "Scenario", "NOT" a "Reality" situation, Is The Questioning and Not "Your" Opinion.
Totally Disgusted! without loss of temper.
Wes.
Ok I see now what you are doing and what you mean, however I appreciate customers do require help to get their cars through the mot test, however, what we do if they fail, we ask the customer if they would like us to quote for the work, if they say no and take it elsewere, then when presented for retest, depending upon the type of retest, we either register it, or fast pass it, so if its a fast pass, we check all items and advisories, then if a problem exists that can be quickly fixed, we fix it, if we register it, and it fails on minor items, we put it through as PRS, on both menues, fast pass and register tests.
You fellows sound from what you are saying, I may be wrong here, but I think you are misunderstanding the testing regulations, a VTS is not permitted to carry out mot prechecks and then pass the vehicle as if no faults were present, if a vehicle is presented for a retest, any type, if a fail item is noticed, the regulations say it must fail again, so although this does not seem to help the customer, it does because it help people to appreciate that the mot test is there for a reason, that reason is to uphold standards.
David
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Wesley
Trade Member
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Posted: Mon Aug 18th, 2008 10:33 pm |
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KevG wrote: David wrote: Wesley
Sorry I am not sure were you are coming from with your line of reasoning, if I am right I think you are concerned that the customers may go elsewere for their mot test if you don't bend the rules, is this what you are saying?
David
David
No.............. I think he was saying this;
He would carrry out a "pre-test" ie. go and have a look at the lights, repair the fault if there is one, and then log on for the re-test, Which is what we do, that way you get them and there friends back again, and possibly some other work.
No rule bending is involved.
Kev
David, No
Yes I am shocked that You would think such a thing. We always carry out "pre-test" wether a full test or retest!
As Always from You, an answer to a "Scenario", "NOT" a "Reality" situation, Is The Questioning and Not "Your" Opinion.
Maybe, You Should have Carefully Read what I wrote, And Not what You thought I wrote!
Totally Disgusted! without loss of temper.
Wes.
Last edited on Mon Aug 18th, 2008 10:50 pm by Wesley
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KevG
Super Moderator
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Posted: Mon Aug 18th, 2008 10:19 pm |
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David wrote: Wesley
Sorry I am not sure were you are coming from with your line of reasoning, if I am right I think you are concerned that the customers may go elsewere for their mot test if you don't bend the rules, is this what you are saying?
David
David
No.............. I think he was saying this;
He would carrry out a "pre-test" ie. go and have a look at the lights, repair the fault if there is one, and then log on for the re-test, Which is what we do, that way you get them and there friends back again, and possibly some other work.
No rule bending is involved.
Kev
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David
Banned
| Joined: | Mon May 26th, 2008 |
| Location: | |
| Posts: | 376 |
| Mana: | |
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Posted: Mon Aug 18th, 2008 09:33 pm |
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Wesley
Sorry I am not sure were you are coming from with your line of reasoning, if I am right I think you are concerned that the customers may go elsewere for their mot test if you don't bend the rules, is this what you are saying?
David
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Wesley
Trade Member
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Posted: Sun Aug 17th, 2008 11:17 pm |
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David wrote: Hi Kev1975
By the book should have retested it and failed it, he could have been trying it on as a VE or whatever, could get disciplinary action for refusing to test the vehicle, then if the customer wishes to appeal, simply print the form fill it out and let him send it with his fee, don't rsik your license for somebody who aint worth it.
David
David,
The Scenario,
What about tact and diplomacy? eg; You work in a Testing Station on one corner of a very busy crossroad junction, lets say, "Leicester" for Instance, On the other three corners of the said crossroad junction, are your Competitors. What Now?
Carry out a pre re-test inspection as you would carry out in your normal manner, of a pre first presentation for vehicle presented for inspection and Discuss the Issue?
Or, I`m sorry Sir, Your Vehicle lighting has not been rectified, I Am going to log the vehicle on to the system and issue You with Another VT30!
What are You Going to do now?
What if the vehicle had been in Your workshop and the repairer/techinician had been made aware of the major items and not the minor items? PRS? Or Fail?
Regards, Wes.
Last edited on Sun Aug 17th, 2008 11:36 pm by Wesley
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David
Banned
| Joined: | Mon May 26th, 2008 |
| Location: | |
| Posts: | 376 |
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Posted: Fri Aug 15th, 2008 10:57 pm |
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Hi Kev1975
By the book should have retested it and failed it, he could have been trying it on as a VE or whatever, could get disciplinary action for refusing to test the vehicle, then if the customer wishes to appeal, simply print the form fill it out and let him send it with his fee, don't rsik your license for somebody who aint worth it.
David
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big..E.
Trade Member
| Joined: | Wed Jan 30th, 2008 |
| Location: | |
| Posts: | 330 |
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Posted: Fri Aug 15th, 2008 10:06 pm |
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Where i work now,we don't have to deal with the customers,thats the Senior Sales Advisors role..All we do is collect a jobcard,get the keys from the keysafe,find the car(that's the really hard bit) and "test"...
Then simply print the results,park up the car,put back the keys and hand the jobcard in...
Sheer Bliss....
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