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David Ex
Member
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Posted: Thu Dec 6th, 2007 05:12 pm |
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Wesley wrote: Hi,
Like nicknack stated This forum is primarilly for MOT testing and the standards that are applied.
Also, "We" are very sorry to hear about Your Issues, and that your Local Trading Standards can`t assist you with this matter.
Your Only other option, VOSA, which seems 12 months too late! An Appeal can be made at time of Test, But No Repairs or Adjustments must be made before the Appeal Inspection by VOSA.
Sorry, Laters,
Wes.
Wes,
That is not entirely correct, just in the last few months we have had appeals where mechanical faults have been upheld under appeal after the "28 day" period.
Inverted Appeals (VT19i) state 28 days mechanical 90 days corrosion, however, certain factors may allow for appeals to be upheld after this time, I have just completed an appeal for a garage in Raynes Park, where the vehicle was 68 days after the test. Due to the mileage being only 74 miles after the recorded mileage after test, the local office decided to allow the Inverted Appeal, although we had won the case in mittigation, it does prove under certain circumstances VOSA can and will conduct Inverted Appeals after the 28 day period.
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Wesley
Trade Member
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Posted: Tue Nov 27th, 2007 11:27 pm |
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Hi,
Like nicknack stated This forum is primarilly for MOT testing and the standards that are applied.
Also, "We" are very sorry to hear about Your Issues, and that your Local Trading Standards can`t assist you with this matter.
Your Only other option, VOSA, which seems 12 months too late! An Appeal can be made at time of Test, But No Repairs or Adjustments must be made before the Appeal Inspection by VOSA.
Sorry, Laters,
Wes.
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Sandy
Member
| Joined: | Mon Nov 26th, 2007 |
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| Posts: | 2 |
| Mana: |  |
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Posted: Tue Nov 27th, 2007 10:14 am |
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Hello Wesley
If a cable tie type bracket / clip is used on certain types of CV boot, then I`m afraid they Will come off again Very Soon. But OK at time of Test, as it`s only on The Day of examination.
My vehicle at the time of the MOT FAILED because the CV boot had split and was i was told by the mechanic that it needed replacing and he charged .. Well tried to ( until i court up ). I remember the entire day he was arrogant and didnt want me to observe the work the junior mechanic was carrying out on the vehicle, proberly because he didnt want me to pick up on the fact that he would over charge me for work that has been borged and cut corners . Some how i found a way of observing and did throughout.
I did see the disks/Pad and they DID APPEAR to look new
Handbrakes on certain Vehicles need regular adjustments, dependent on Mileage
I do a very limited mileage , short distances per day. The handbrake problem accorded over year ago and each year since i have been charged by this mechanic who claim to have solved it . Last year again i was charged by the garage for surposily changing it and this year it failed . It does not hold at all
Was the Rear of the Vehicle raised on Jacks, wheels removed, adjustments made? Advisories issued, (if necessary)? eg; wheel cylinders weeping, shoes slightly worn/need replacemet etc?
The front wheels where wiped off and the cylinder and pads replaced
When i called by and made the manager aware of the issues , he immediately became defensive and tried to frog match me out of the garage , claiming i was being abusive, when infact he was frustrated that i finally boosted his bubble. He then asked me to pose the questions at the mechanic that carried out the work ( when it was his junior mechanic) and priced up the job , which i did. Throughout he kept intervening and wanted to play down the whole thing
The mechanic at first couldnt get his story str8 and kept making excuses , lacking eye contact throughout. Eventually when he realised i could see right through him , he turned the tables on me and blamed me , claiming that i tried to get the cheapest quote and for him to achieve that he had to cut corners , which is totally ridicious
I am out of pocket of a further £300 because of this . I spoke with several garages and they said that the disc should last over 4-5 years . What they must have fitted with cheap parts and charged over the hill for it and claim they where doing me a favour.
Ever since they tried to cheat me out of money i have gone elsewhere. I hope people will learn from this and not take their cars to this garage because if you are a female they automatically assume you no nothing about cars , which gives them a reason to take advantage . I have studied mechanics for many years so it was a shock to the mechanic when i knew what a CV boot was and questioned being charged for something they only borged
In the case of Trading Standards, they are very quick give people the perception that they will get on the cases of garages that lie and cheat customers , but they do nothing at all that is why so many garages can continue to rob people and get away with it. Due to my past experience with trading standards about a different issues ( unrelated to the car industry) , they have turned their backs on intervening on any disputes
Last edited on Tue Nov 27th, 2007 07:54 pm by
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Wesley
Trade Member
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Posted: Tue Nov 27th, 2007 12:40 am |
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Sorry to hear about Your problems/ issues,
If a cable tie type bracket / clip is used on certain types of CV boot, then I`m afraid they Will come off again Very Soon. But OK at time of Test, as it`s only on The Day of examination.
Was the Initial Fail on the CV Boot Insecure? And Now It is Split?
If You Obseved This, Then surely You Observed "The Discs and Pads" being replaced at The Same Time? Shiny New Ones?
Your Issue/Comments Doesn`t state Replacement?
Handbrakes on certain Vehicles need regular adjustments, dependent on Mileage,
Was the Rear of the Vehicle raised on Jacks, wheels removed, adjustments made? Advisories issued, (if necessary)? eg; wheel cylinders weeping, shoes slightly worn/need replacemet etc?
Not MOT Issues, But Service Issues! (Thats more than one visit per year).
We Pride Ourselves in Treating Every Customer as an Equal (Without Predudice)!
No sorry, You Ladies do get preferential treatment over Arrogant Males Anytime!
With compassion I am truely sorry You have experienced discontent With Your Visits to some Garages in Your Area.
I`m sure there are some "Good Guys" nearby, Who like Us, "Will" Treat You With Respect!
GoodLuck, Talk your Your Mates, We are "Out There"!
Regards, Wes.
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volksjim
Member
| Joined: | Sun Nov 18th, 2007 |
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| Posts: | 104 |
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Posted: Mon Nov 26th, 2007 07:41 pm |
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| sorry to hear of your misfortune but sadly it does go on TBH...our garage as with most get a 12 month or 12,000miles with most parts and would not charge you if said parts were still in guarantee..i would ask friends if they could recomend any one to you.. word of mouth is usually the best advertisement
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tester-ed
Member
| Joined: | Sun Nov 18th, 2007 |
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| Posts: | 8 |
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Posted: Mon Nov 26th, 2007 07:33 pm |
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| Was the car a vauxhall corsa, as these pop the original plastic cv boots off all the time
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nicknak
Trade Member
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Posted: Mon Nov 26th, 2007 06:45 pm |
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This is a forum primarally for MOT testing, and the standards that are applied, if trading standards can't do anything for you re the repairs it has probably fallen outsite their remit. They will have to have some level of evidence before they can start to take action, and unfortunately you haven't provided it.
Refering to you post you say that the mechanic did this while the owner was away, maybe the mechanic did this off his own backwithout the owners knowledge.
The govening body as far as the MOT test is concerned is V.O.S.A they will undertake an appeal test against a decision made by an mot testing station but it must be within a certain time frame from the date of the test.
Hope this helps.
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Sandy
Member
| Joined: | Mon Nov 26th, 2007 |
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| Posts: | 2 |
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Posted: Mon Nov 26th, 2007 04:56 pm |
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I would actually like to make a comment about garages who have a tendency to rip people off and the Trading Standards failing to do anything about it
I had an MOT test last year at Farnworth MOT station whereby my vehicle had failed on brake disks , pads and handbrake. The mechanic had tried to rip me off by saying he had replaced the CV boot , but unbeknowns to him when his junior mechanic was doing the job ( whilst he was away) I had observed what he was doing and all he did was tie a bracket around the boot . The Mechanic then charged me £40 . I brought to his attention that a bracket was only put around it and why was i charged £40, so he then charged me £5.
I learned very quickly that this is a garage i did not want to continue to have my vehicle tested. It seems when they see that the owner is a female , they assume she knows nothing bout vehicles , so that gives them an accuse to rip us off
Anyways , just recently i took my vehicle for an MOT at a new garage who failed the vehicle on the exact same faults last year. Then i had been charged £169 and the current one is looking to charge me £300.
I went back to the previous garage with last years falled certificate and they found all sorts of ways to get out of it , even lying and insinating that i agreed to cut corners, which i clearly did not
I approached Trading Standards and came up with a whole lot of bull to not intervine
How do i stand on this ? Is their a further body i could complain to??
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